ccModeler Lite 123 Freeware
ccModeler Lite 123 Freeware
- Downloads: 281
- Requirements: Windows All
- Size: 15.3 MB
- Licence: Freeware
- Version: 1.2.3
- Added At: 2011-26-05
- Publisher Site:
ccModeler Lite 123 Freeware
cc-Modeler Lite is a handy and reliable application designed to simplify the modeling and analysis of call center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model. cc-Modeler Lite is powerful and quick, with many features not found in other Erlang C calculators. The key to understanding the performance of your operation is to focus on the telephone basics - call volumes, talk times & wrapup times, agent availability, delay before answer, abandonment rate and maximum time in queue. 'Erlang C' is the mathematical model used.cc-Modeler Lite's Erlang C calculations take the guesswork out of agent performance - the time taken to answer calls (ASA), the amount of time taken to resolve the callers requirement, how efficiently agents are utilized etc. Erlang C can accurately model all these this.
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